Monday, January 23, 2006

Emotions in product use



Dandavate, U., Sanders, E. B.-N. & Stuart, S. (1996). Emotions matter: user empathy in the product development process. In proceedings of the Human factors and Ergonomics Society 40th annual meeting - 1996, pp 415-418.

Jordan, P. W. (1996). Displeasure and how to avoid it. In S. Robertson (ed.), Contemporary Ergonomics 1996: Proceedings of the Annual Conference of the Ergonomics Society, pp 56-61.

Westbrook, R.A. (1987). Product/Consumption-Based Affective Responses and Postpurchase Processes. Journal of Marketing Research, 24, August 1987, 258-270.

0 Comments:

Post a Comment

<< Home